Covid Policy

Hotel Indigo Chester will remain open during the national lockdown for guests who need to travel for reasons outlined by the government.

These include:
Where someone is visiting their support bubble
Where someone is unable to return to their main residence
Where someone needs accommodation while moving house
Where someone needs accommodation to attend a funeral or related commemorative event
Requiring accommodation for work purposes or to provide voluntary services
Where a child requires accommodation for school or care
Where someone is homeless, seeking asylum, a vulnerable person seeking refuge, or if escaping harm (including domestic abuse)
Where someone is an elite athlete or their support staff or parent, if the athlete is under 18 and it is necessary to be outside of the home for training or competition

The safety and wellbeing of our guests and colleagues is our top priority, and we have implemented new hygiene procedures above and beyond our standard protocols, as well as social distancing measures, in line with government and public health advice.

Please find details of all our new policies below:

How we are looking after our guests

To ensure the safety and well-being of our guests after re-opening, we have worked on putting in place the following new measures at Hotel Indigo Chester: 

• Reduced contact at check-in and check-out
• Contactless payment options available
• Protective screens at reception
• Thorough cleaning of keys cards between uses
• Social distancing adhered to throughout hotel
• Hand sanitiser stations in key location

How we are looking after our Teams

Alongside our guests, it’s vital that our teams can work in a stay and happy environment while continuing to satisfy the needs of our guests. With that in mind, the following new measures have been implemented at Hotel Indigo Chester:

• Training on social distancing and hygiene standards
• Job specific training
• Clear guidance for if feeling unwell
• Access to PPE where required
• Improved communications for advice and guidance

Our new cleaning measures

We follow the newly modified IHG Way of Clean policy, which promises to give guests extra reassurance during their stay.

This includes using new COVID-recommended products and protocols, increased cleaning frequencies, and a new five-step improved cleaning programme to ensure guest rooms, reception, public spaces and food & beverage areas are clean, feel like new and a free of clutter. 

• Thoroughly deep cleaned and sanitisation all guest rooms and public areas
• Used globally approved products proven to be effective against Coronavirus
• Increased allotted time for cleaning each room to allow deeper level of cleaning
• Disinfection of all touch points within bedrooms including handles, phones, desks etc.
• ‘One cloth per room’ policy meaning a new/fresh cleaning cloth is used in every room
• Revised team training to ensure everyone follows the new cleaning standards
• Increased frequency of cleaning public areas including lifts controls, door handles etc.
• Use of appropriate PPE, where necessary, and keeping on top of future government advice
• Implemented the new IHG Clean Promise. More details about this can be found at ihg.com/clean.

Flexibility on cancellations

Given the flexibility our guests and customers need right now, ourselves and IHG have new cancellation policies providing peace of mind for guests booking their stay in Chester. Find out more here and to book visit ihg.com

Will the restaurant be open?

The restaurant is open to guests staying in the hotel only. 

Breakfast

Breakfast will still be an experience at Hotel Indigo Chester, just served in a variety of different styles. Your breakfast your way and naturally adhering to the current safety measures to protect you and us.

NHS Tracing

Coronavirus NHS QR codes will be on display at all entrances to the hotel and we ask all guests to scan them using the NHS app when they enter. By law, we are still required to capture guest details so please make sure you do so when arriving at Hotel Indigo Chester.

Ourselves and IHG continue to monitor developments around the world and are in contact with global organisations including the World Health Organization (WHO), Centres for Disease Control and Prevention (CDC) and relevant to ensure the actions we take are comprehensive and suitable.