Covid Policy

Hotel Indigo Chester is open for accommodation and dining in-line with government guidelines.

We still adhere to our strict COVID Policy to keep our guests and our teams safe.

How we are looking after our guests

To ensure the safety and well-being of our guests after re-opening, we have worked on putting in place the following new measures at Hotel Indigo Chester: 

• Reduced contact at check-in and check-out
• Contactless payment options available
• Protective screens at reception
• Thorough cleaning of keys cards between uses
• Social distancing adhered to throughout hotel
• Hand sanitiser stations in key location

How we are looking after our Teams

Alongside our guests, it’s vital that our teams can work in a stay and happy environment while continuing to satisfy the needs of our guests. With that in mind, the following new measures have been implemented at Hotel Indigo Chester:

• Training on social distancing and hygiene standards
• Job specific training
• Clear guidance for if feeling unwell
• Access to PPE where required
• Improved communications for advice and guidance

Our new cleaning measures

We follow the newly modified IHG Way of Clean policy, which promises to give guests extra reassurance during their stay.

This includes using new COVID-recommended products and protocols, increased cleaning frequencies, and a new five-step improved cleaning programme to ensure guest rooms, reception, public spaces and food & beverage areas are clean, feel like new and a free of clutter. 

• Thoroughly deep cleaned and sanitisation all guest rooms and public areas
• Used globally approved products proven to be effective against Coronavirus
• Increased allotted time for cleaning each room to allow deeper level of cleaning
• Disinfection of all touch points within bedrooms including handles, phones, desks etc.
• ‘One cloth per room’ policy meaning a new/fresh cleaning cloth is used in every room
• Revised team training to ensure everyone follows the new cleaning standards
• Increased frequency of cleaning public areas including lifts controls, door handles etc.
• Use of appropriate PPE, where necessary, and keeping on top of future government advice
• Implemented the new IHG Clean Promise. More details about this can be found at

Flexibility on cancellations

Given the flexibility our guests and customers need right now, ourselves and IHG have new cancellation policies providing peace of mind for guests booking their stay in Chester. Find out more here and to book visit

Is the restaurant open?

The restaurant is open. You can find out more on The Forge website.


Breakfast will still be an experience at Hotel Indigo Chester, just served in a variety of different styles. Your breakfast your way and naturally adhering to the current safety measures to protect you and us.

Ourselves and IHG continue to monitor developments around the world and are in contact with global organisations including the World Health Organization (WHO), Centres for Disease Control and Prevention (CDC) and relevant to ensure the actions we take are comprehensive and suitable.